Shipping and delivery
Orders from Yugen.no are packed and shipped from our warehouse to our logistics partner Colliflow. If you have questions about your order, please contact Yugen Collectables AS.
Available delivery methods and the total shipping cost are shown at checkout before you pay. Once the order has been shipped, you will receive a shipping confirmation with tracking information.
The estimated processing time at the warehouse is 1–2 days. Shipping time is in addition and depends on the delivery method and where the package is being sent.
Any deviations from the standard delivery time will be stated on the product page or at the time of ordering. In the event of delays, we will contact you as soon as we have information about this.
Right of withdrawal
As a private customer, you normally have a 14-day right of withdrawal for online purchases. The deadline is calculated from the day after you receive the item.
Please give us clear notice that you wish to exercise your right of withdrawal, preferably by emailing [epostadresse]. Provide the order number and specify which items it concerns. You can use the withdrawal form that comes with the order confirmation, but this is not a requirement.
The item must be sent back no later than 14 days after you have notified us of your withdrawal. You are responsible for the direct cost of return shipping when exercising the right of withdrawal. We do not charge a separate administration fee for the return.
Trading cards, blind boxes and other collectibles
Original packaging and factory seals can have a major impact on the value of a collectible. Therefore, please handle both the item and the packaging carefully when inspecting the product.
You may inspect the item to the extent necessary to determine its nature, characteristics and function. If the handling goes beyond this and reduces the value of the item, we may make a deduction from the refund corresponding to the documented loss in value.
This may apply when opening booster packs, blind boxes or other sealed collectible products. We assess each return individually. A broken seal or opened packaging does not automatically mean that the right of withdrawal is forfeited or that a deduction will be made.
When returning an item, all contents and accessories must be included. Please return the original packaging, especially when it affects the collectible value.
Blind boxes and booster packs contain random items within what is described on the product page. Receiving a different variant than desired, or a variant you already have, is not in itself a defect in the item. This does not limit the statutory right of withdrawal.
How to return
Please contact us before sending the return so that we can provide you with the correct return information. You do not need our approval to exercise your right of withdrawal within the deadline.
Return address:
Havneterminal, Lagerbygg, Havnevegen 70, 3739 Skien
Pack the item securely in suitable outer packaging. Do not attach the shipping label or tape directly to the product's original box. Include the order number or other information that makes it possible to link the return to your order.
We recommend using trackable return shipping. Keep the drop-off receipt until the case is closed.
Refund
When you exercise your right of withdrawal, we will refund the amount without undue delay and no later than 14 days after we have received your notice.
We may withhold the payment until we have received the item or documentation that it has been sent back, whichever happens first.
When you withdraw from the entire purchase, we will also refund the cost of the cheapest standard delivery we offered at the time of ordering. Additional costs for a more expensive delivery method that you chose yourself will not be refunded.
The refund will be made using the same payment method you used for the purchase, unless we expressly agree otherwise. Any deduction for reduced value will be explained and documented.
Damaged item, incorrect item or other defects
If you have received the wrong item or discovered damage or a defect, contact us at support@yugen.no. Provide the order number and describe the problem. Please include photos of the item and the packaging if relevant.
We cover the necessary return shipping for a justified complaint. Contact us before sending the item so that we can arrange the return.
A complaint must be made within a reasonable time after you discovered or should have discovered the defect. A deadline of two months from the time you discovered the defect is always sufficient. The complaint period is normally two years, or five years for items that are intended to last significantly longer under normal use.
The right of withdrawal and complaints are different rights. Opened packaging or a broken seal does not remove the right to complain about a defect.
Packages that are not picked up
Failing to pick up the package is not in itself a notice that you are exercising your right of withdrawal. Contact us if you wish to withdraw from the purchase or need help with the delivery.